Preorder products take between 6 - 10 weeks to arrive. An indicative arrival date will be shown on all product pages. If your order comprises of products with existing stock, please note that those items in the order will shop with the pre-order item.

We completely get it, we change our minds too! While we wish could, once an order is placed, we are unable to alter or cancel it at this time. We hope to have a cancellation window one day in the future.

We want to hear from you too! Feel free to chat with us or contact us with any questions, concerns, or feedback. We'll make sure to get back to you within 48 hours. Please note, however, that inquiries sent on Fridays may receive a reply the following Monday, although we’ll do our best to respond sooner.

We currently ship anywhere in the Philippines. For inquiries about shipping to other destinations, please contact us.

If you wish to return or exchange your order for whatever reason, we’re here to help!  Simply process the return within 7 days of receiving the item.  You can choose to receive store credit, a different product, or a refund to the original payment method. Please note that refund request is not 100% guaranteed and will be subject to management approval for some cases.

HOW TO RETURN:

• Contact Us: To initiate a return, please contact our customer service team at orders@autoclinic.com with your order number, photo, and details of the item you wish to return.
• Return Shipping: You will be responsible for the shipping cost of returning the product unless the return is due to our error (e.g., incorrect item or damaged goods).
• Processing the Return: Once we receive the returned item, we will inspect it. If it meets the conditions of our return policy, we will issue either a refund to your original payment method, an exchange or store credit, depending on your preference.
• Exchanges: If you wish to exchange an item for a different product, please contact us and we will guide you through the process. If the price of the new item is higher, you will be charged the difference.
• Refund Timeline: Refunds will be processed within 5–7 business days after the returned item is received.

If you have more questions and/or assistance with your return or exchange, don’t hesitate to E-mail us at orders@autoclinic.com.

The warranty for your product will depend on the specific brand and model you choose. You can find detailed warranty information on the product details page after selecting the product that matches your car. Each brand offers different warranty terms, so we recommend reviewing this information to ensure it meets your needs. If you have any questions or need further assistance, feel free to contact our customer support team.